Shipping Policy

At Ella & Rose Sydney, we aim to provide a seamless and reliable shopping experience for our customers. This policy explains how orders are processed, shipped, and delivered. If you have any questions, please contact us at info@ellarosesydney.com

Order Processing Time

Once an order is placed, it typically takes 1–3 business days to process. Orders placed on weekends or public holidays may require additional processing time.

After processing, delivery usually takes 8–12 business days. During busy periods such as holidays and promotional events, delivery times may be longer.

Placing an Order

To place an order, simply select your desired product, choose any applicable options, add the item to your cart, and proceed to checkout.

At checkout, please ensure that your shipping and billing information is entered accurately to avoid delays.

We accept secure payments via major credit cards and other payment methods displayed at checkout. All transactions are processed through secure payment systems using encryption technology.

Shipping Costs

We offer free standard shipping on all orders across Australia. No additional shipping charges apply to standard delivery.

Any applicable customs duties or import taxes will be handled in accordance with Australian law and disclosed where required.

Order Shipping and Delivery

Once your order has been processed, it will be dispatched as quickly as possible. You will receive a confirmation email with tracking information when available.

All orders are shipped directly from our international supplier in China.

To maintain competitive pricing and improve efficiency, shipments may be consolidated when appropriate.

Potential Delays

While we aim to meet the estimated delivery timeframe, unforeseen circumstances such as customs inspections, severe weather, or high order volumes may result in delays.

If your order is delayed beyond the expected timeframe, please contact us at info@ellarosesydney.com, and we will be happy to assist you.

Any rights or remedies available under Australian Consumer Law remain unaffected.

Contact Information

Questions about this Shipping Policy should be sent to:

Email: info@ellarosesydney.com

Store: Ella & Rose Sydney